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Exchanges and returns
Exchanges and returns
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Exchange and Returns Policy
At Software.com.br, we want to ensure the satisfaction of our customers. Therefore, we have established a transparent exchange and return policy, in accordance with the Consumer Protection Code and the quality standards we follow.
Check below the conditions and procedures for exchanging or returning products and services purchased from us.
1. Conditions for Exchange or Return
To request the exchange or return of a product or service, the following conditions must be met:
2. Application Procedure
To request an exchange or refund, follow these steps:
- Get in touch with our Customer Service Center by email [contact email] or by phone [contact number], informing the reason for the exchange or return, order number and photos of the product (when applicable).
- Wait for confirmation from our team, who will analyze the order and provide shipping or refund instructions.
- Product Shipping: The customer must send the product in its original packaging, accompanied by the invoice and all accessories received. The return shipping will be paid by Software.com.br in case of defect or error in the order.
3. Refund of Amounts
Refund Methods: After confirmation of the return, the refund will be made using the same payment method used for the purchase. In the case of credit card, the amount will be refunded directly to the invoice, which may take up to two subsequent invoices. For payments via boleto or transfer, the amount will be refunded within 10 business days to the bank account provided by the customer.
Exchange for Another Product: If the customer chooses to exchange the product for another of equal or greater value, he/she must follow our team's instructions to pay the difference, if any.
4. Final Considerations
Product Damaged During Transport: If the customer receives a damaged product, they must contact our Customer Service Center immediately, with photos that prove the condition of the item at the time of delivery.
Refusal of Exchange or Return: Software.com.br reserves the right to refuse exchange or return requests that do not meet the conditions established in this policy, such as products with signs of improper use, missing accessories or absence of an invoice.
Terms of Use and Privacy Policy
For more information on how we treat personal data and users' rights, visit our Privacy Policy and Terms of Use.
