Check out how the pioneer in automatic payment tags improved its remote service with a solution sold by Software.com.br

Sem Parar is a business unit of the Corpay Group, a global leader in corporate payments, which offers the broadest portfolio of solutions for vehicle and benefits management.

A pioneer in the country, the company launched the automatic vehicle identification system in Brazil in 2000 and, since then, has optimized trips and routes for more than 5 million customers, including corporate and end users, through services such as automatic tags for paying tolls, parking lots, gas stations and the like.

Sem Parar felt the need to ensure greater security, access control and practicality in remote support for its external servers, which are essential elements for the functioning of the company's operations. The aim was to optimize operational processes and improve the management of technical support as a whole, and a solution that unified all of these demands would be the ideal option.

Through support from Software.com.br, Sem Parar ensured the supply of the AnyDesk application. The service provided and the commitment to excellence were essential to ensure that the company had the best experience with the tool since its implementation, and the results speak for themselves.

The main application of AnyDesk at Sem Parar is the remote management of payment kiosks at gas stations. Currently, there are around 2,200 of these kiosks distributed across the states of SP, RJ, BA, DF, ES, GO, PR, RS and SC and one of the challenges of this operation is the lack of a standardized operating system.

Each totem runs on several Linux distributions and different versions of Windows, resulting in dozens of variations of operating systems. Without a centralized solution, configuring remote access individually for each of these particularities would be a complex, time-consuming and unintuitive process. However, with AnyDesk, Sem Parar was able to replace multiple tools and standardize remote management in a centralized manner, optimizing its maintenance, operation and support costs.

AnyDesk stood out from other solutions available on the market by fully meeting the company's expectations. The platform offers robust features that provide efficiency and traceability in the technical support provided, in addition to having an intuitive interface and system stability that contribute significantly to the fluidity of Sem Parar's daily operations.

Another relevant difference mentioned by the company was the support offered by the AnyDesk team, always agile and available to clarify doubts and resolve any demands.

“Sem Parar is constantly evolving to better serve its customers and expand its areas of operation. In this sense, the partnership with AnyDesk has been fundamental, as the company demonstrates a genuine commitment to innovation and continuous improvement of its technology. Active participation in discussion forums and the development of constant improvements are clear examples of this engagement, allowing us to always count on a high-performance solution.”, says Eduardo Destro Salles, Services and Support Manager at Corpay.

As the official representative of AnyDesk in Brazil, we are proud to be part of a case study of optimization, savings and continuous improvement in the services provided by such a renowned player in the market. Count on Software.com.br to provide your company with the solution you need with a reliable supplier and services for implementation, training, support, license expansion and much more.